Microsoft 70-272 Braindumps
| Exam details |
|---|
| 70-272 : Supporting Users and Troubleshooting Desktop Applications |
| Certification provider: Microsoft |
| 70-272 Exam Topics |
| 70-272 Exam Info |
Exam Format: Active Screen, Build List and Reorder, Create a Tree, Drag and Drop, Hot Area, Multiple Choice.
Number of Questions:
There are 50 - 60 questions.
Time:
120 Minutes
Price:
$125 (USD)
Passing Score:
700
Difficulty Rating:
2/5
Credit toward Certifications: Microsoft Certified Professional (MCP) status, Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification
Title
Date
| Displaying Rows 1 - 30 of 59 | Pages: 1 2  |
 Add Microsoft 70-272 Dump |
70-272 Exam Topics
- Configuring and Troubleshooting Applications
- Configure and troubleshoot Office applications.
- Answer end-user questions connected to configuring Office applications.
- Set application compatibility settings.
- Troubleshoot application installation problems.
- Configure and troubleshoot e-mail account settings.
- Configure and Troubleshoot Internet Explorer.
- Configure and troubleshoot Outlook Express.
- Answer end-user questions related to configuring Outlook Express.
- Configure and troubleshoot newsreader account settings.
- Configure and troubleshoot e-mail account settings.
- Configure the operating system to support applications.
- Answer end-user questions related to configuring the operating system to support an application.
- Configure and troubleshoot file system access and file permission problems on multi-boot computers.
- Configure access to applications on multi-user computers.
- Configure and troubleshoot application access on a multiple user client computer.
- Configure and troubleshoot Office applications.
- Resolving Issues Related to Usability
- Resolve issues related to Office application support features. Tasks consist of setting up Office applications and interpreting error messages.
- Resolve issues related to Internet Explorer support features. Tasks consist of setting up Internet Explorer and interpreting error messages.
- Resolve issues related to Outlook Express features. Tasks consist of setting up Outlook Express and interpreting error messages.
- Resolve issues related to operating system features. Tasks consist of setting up operating system features and interpreting error messages.
- Resolving Issues Related to Application Customization
- Resolve issues related to customizing an Office application.
- Answer end-user questions related to customizing Office applications.
- Customize toolbars.
- Configure proofing tools.
- Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data.
- Personalize Office features.
- Resolve issues related to customizing Internet Explorer.
- Resolve issues related to customizing Outlook Express.
- Resolve issues related to customizing the operating system to support applications.
- Answer end-user questions related to customizing the operating system to support an application.
- Customize the Start menu and taskbar.
- Customize regional settings.
- Customize fonts.
- Customize folder settings.
- Resolve issues related to customizing an Office application.
- Configuring and Troubleshooting Connectivity for Applications
- Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
- Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
- Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
- Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
- Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
- Configuring Application Security
- Identify and troubleshoot problems related to security permissions.
- Answer end-user questions related to application security settings.
- Troubleshoot access to local resources.
- Troubleshoot access to network resources.
- Troubleshoot insufficient user permissions and rights.
- Identify and respond to security incidents.
- Answer end-user questions related to security incidents.
- Identify a virus attack.
- Apply critical updates.
- Manage application security settings.
- Identify and troubleshoot problems related to security permissions.
70-272 Exam Info
Intended Audience: The exam of 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System, is designed for (IT) professionals who plan to take the related Microsoft Certified Professional exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. It was also developed IT professionals who run Windows XP Professional in a corporate or small-business environment or Windows XP Home Edition in a home environment.
The exam 70-272 has a difficulty rating of 2/5. This certification exam measures your skill to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. The exam consists off about 50 to 60 questions. The formation of this exam is Form-Based Multiple Choice, Drag and Drop, Hot Area, Active Screen, Create a Tree, List, sort and order and Performance-based questions. All candidates have 120 Minutes to complete the exam. The required score to pass the exam 70-272 is 700.
When you pass the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status.
What you need to know
You should be able to install and support the variety of applications that make up Office, including Word, Excel, PowerPoint, and Outlook. You should be well-known with how to install, configure, and customize these applications, as well as how to troubleshoot ordinary errors. You should know how to set up the basic options for each of the Office applications, including default save locations and user information. You should also know how to create and manage e-mail accounts using Outlook.
You need to understand the different configuration options available in Internet Explorer to support your users efficiently. You should know how to configure and customize Internet Explorer by using the Internet Options dialog box. It includes a variety of tabs related to specific categories of settings. You should know how to set up general Internet Explorer settings, configure security and privacy settings, and resolve connectivity issues.
Outlook Express is e-mail client software that comes with Windows XP, even though it is regarded as part of Internet Explorer. You should know how to set up Outlook Express to access three different e-mail server types: POP3, IMAP, and HTTP servers. In addition to supporting these three types of e-mail servers, Outlook Express also acts as a newsreader client, allowing you to access the wealth of information in online newsgroups. You should know how to set up and test e- mail and news accounts in Outlook Express. You should also understand how to troubleshoot problems that can happen in Outlook Express.
Windows XP provides a configurable platform with which to organize, launch, and switch between applications. You should know how to configure Windows XP to support the use of applications. This includes configuring Windows XP elements, such as the desktop, Start menu, taskbar, and notification to best suit the way a user works with applications. You must be able to isolate operating system problems from application problems, and also understand how each affects the other. You should know how to configure the Windows desktop, with regard to launching and managing running applications. You should also be able to solve basic operating system issues involving the main desktop features.
You should be able to support a wide variety of applications in Windows XP, ranging from MS-DOS-based applications to modern 32-bit applications. You should be able to support the various applications that make up Microsoft Office, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. You should know how to install, configure, and customize these applications, as well as how to troubleshoot general errors, with regards to the above mentioned. You should know how to configure the options for each of the Microsoft Office applications, including default save locations and user information. You should also know how to customize each application's interface, including adding and removing toolbars, creating custom toolbars and menus, and adding and removing commands from the interface.
You need to understand the different configuration and customization options available in Internet Explorer to support your users efficiently. You should know how to set up and customize Internet Explorer by using the Internet Options dialog box, which includes a variety of tabs related to specific categories of settings. You should know how to configure general Internet Explorer settings, configure security and privacy settings, resolve connectivity issues, and customize the Internet Explorer interface with regards to the above mentioned.
You need to understand how to configure and troubleshoot Outlook Express settings. You can configure Outlook Express to access three different e-mail server types: POP3, IMAP, and HTTP servers. In addition to supporting these three types of e-mail servers, Outlook Express also acts as a newsreader client. It allows you to access the wealth of information in online newsgroups. You should know how to set up and test e- mail and news accounts in Outlook Express. You should know how to customize the Outlook Express interface, how to import and export information, and how to resolve common errors that occur.
From a troubleshooting standpoint, operating system issues are quite clearly from application issues since operating systems and applications run within different CPU spaces. If an application is a suspected cause of an issue, it has little to no chance of interfering directly with the operating system and its services. This concept is useful in helping a DST know where to look and what steps to take to troubleshoot a specific issue. Part of your responsibility will be helping users customize their environments to suit their needs. It is up to you to understand whether configurations are required in an application or in the operating system itself and to be able to make those changes. You should know how to customize and troubleshoot the Windows XP desktop, especially with regard to running applications with regards to the above mentioned. This includes working with files and folders, customizing the Start menu, and customizing the Taskbar.
You should be able to customize the appearance and function of Microsoft Office applications to suit the users' needs. You should be familiar with the options you can set using the Options dialog box in Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint. This includes configuring program functions, default file storage locations, and user information. You should also know how to customize each application's interface, including adding and removing toolbars, creating custom toolbars and menus, and adding and removing commands from the interface.
You need to know how to customize toolbars and other window elements. You should also understand how to configure the text size and colors used to display Web pages. You should also understand how to set up and customize Internet Explorer by using the Internet Options dialog box. You should know how to configure general Internet Explorer settings as well as security and privacy settings, resolve connectivity issues, and customize the Internet Explorer interface.
You should know how to customize the Outlook Express toolbar by changing the button size and text display and by adding new buttons. You should know how to customize the display of the Preview pane and other window elements. You should also know how to customize the display of e-mail messages, including the text size and format. You should be familiar with the program options in the Options dialog box.
You will be responsible for helping users customize their Windows XP desktops so that they can run applications more efficiently. You should know how to customize the Windows XP desktop. You should know how to set up options governing the Start menu and know how to add, remove, and arrange the items on the menu. You should also know how to set taskbar options and how to add custom toolbars to and arrange them on the taskbar. You should understand how the notification area works and how to customize its interface.
Name resolution is the process that allows network and Internet users to access resources by their name instead of their Internet Protocol (IP) address. Without name resolution, users would be forced to remember the IP addresses of each resource on the network or on the Internet. You must be able to determine when a lack of connectivity is the result of name resolution issues. You should be able to use the tools in Windows XP to configure and troubleshoot name resolution problems with client computers.
A network adapter is a device, a card inserted into a computer, which offers network connectivity and features one or more jacks for plugging in a network cable. You must be able to troubleshoot physical problems that might affect network connectivity, such as an unplugged or malfunctioning modem, an unplugged or bad cable, or even a damaged network adapter. You must also be able to troubleshoot the configuration of network adapters in Windows XP.
You should know how to configure local area network connections and dial- up connections in Windows XP. You should understand how TCP/IP connections work and how to troubleshoot them. Each device on a TCP/IP network is assigned one or more unique IP addresses. Computers running Windows XP can be assigned a static IP address or can be configured to obtain IP addresses automatically from a DHCP server. DHCP servers provide other TCP/IP information, such as subnet masks, default gateways, and DNS server addresses.
You should understand how to enable ICF for a network or dial-up connection. You should understand what kinds of traffic you can configure ICF to allow and how to do so. You should know how to enable security logging for ICF, how to locate the log file, and what kinds of information the log file contains. You should also know the reason of the Internet Control Message Protocol (ICMP) and how to set up ICF to allow particular ICMP messages to pass through the firewall.
You will often be approached by users who are having trouble with devices attached to their computer. From an application support standpoint, you may be faced with questions about why a user cannot print a document, scan in an image, or get a handheld device to work. You should know the types of devices that use each type of port; how to configure ports in a computer's basic input/output system (BIOS) and in Windows XP. You should know how to determine whether a problem is caused by hardware, configuration, or application settings.
You should know that with Simple File Sharing disabled, you can configure specific permissions for users and groups when you share a resource. You should know how to set up NTFS permissions to offer powerful local security on disks formatted with the NTFS file system. You should be able to configure security permissions and determine when security permissions are preventing users' access to resources.
You need to be able to identify and respond to security incidents. You must be able to explain to users the importance of using antivirus software and keeping the software up to date. You should be able to configure antivirus software on a user's computer. You also must be able to set up Windows XP to automatically download and install critical updates. You should also be able to install updates manually using the Windows Update site.
Each of the applications in Office offers the capability to set up how the application runs macros, which can contain malicious code. Some of the Office applications offer additional security settings. Word and Excel both offer ways to protect documents so that other users cannot modify them. Word, Excel, and Microsoft PowerPoint also offer a feature to keep the application from storing users' personal information with documents.
| Add Microsoft 70-272 Dump |
| CertYourself - Free Practice Exams, Free Study Guides For MCSE, CCNA, A+, MCSD, N+ and much much more |
| Testking - The acknowledged leader in Certification Preparation |
| Real-Exams - We have the Questions you will see in your Exams |
| ExactQuestions - Register for free and Take FREE IT Courses! Click Here! |
| Exact-Exams - Quality Exam Preparation - Available NOW! |
