Microsoft 70-271 Braindumps
| Exam details |
|---|
| 70-271 : Supporting Users and Troubleshooting a MS Windows XP OS |
| Certification provider: Microsoft |
| 70-271 Exam Prerequisites |
| 70-271 Exam Topics |
| 70-271 Exam Info |
Exam Format: Active Screen, Build List and Reorder, Create a Tree, Drag and Drop, Hot Area, Multiple Choice.
Number of Questions:
There are 50 - 60 questions.
Time:
120 Minutes
Price:
$125 (USD)
Passing Score:
700
Difficulty Rating:
2/5
Intended Audience: The exam of 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System, is designed for IT professionals who plan to take the related Microsoft Certified Professional exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. It was also developed for IT professionals who run Windows XP Professional in a corporate or small business environment or run Windows XP Home Edition in a home environment.
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70-271 Exam Prerequisites
Microsoft would advice you to have at least 6 months six months of hands-on experience and the following prerequisite:
- You should have experience in using a Windows operating system such as Windows XP.
- You should understand the Windows accessories, including Microsoft Internet Explorer.
- You should an understanding of core operating system technologies, including installation and configuration.
- You should an understanding of hardware components and their functions.
- You should an understanding of the major desktop components and interfaces and their functions.
- You should an understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings.
- You should an understanding of using command-line utilities to manage the operating system.
- You should an understanding of technologies that are available for establishing Internet connectivity.
Exam Layout and Design
The format is as follows:
- Active Screen - Tests your working knowledge of the product by presenting you with a dialog box and requiring you to configure or change one or more options in order to answer the question.
- Build List and Reorder - You will be needed to create a list, in the correct order that represents the steps required to complete the stated problem.
- Create a Tree - You are being asked to drag source nodes into the answer tree area in their correct location in order to answer the question.
- Drag and Drop - Requires you to drag source objects into the correct target area in order to answer the question.
- Hot Area - You will be asks you to select one or more areas of a graphic to answer the question.
- Multiple Choice - You can expect questions that require one correct answer or multiple correct answers.
70-271 Exam Topics
- Installing a Windows Desktop Operating System
- Perform and troubleshoot an attended installation of a Windows XP operating system.
- Answer end-user questions associated to performing an attended installation of a Windows XP system.
- You should be able to troubleshoot and complete installations in which and system does not start. This also includes the setting up of the device boot order and ascertaining probable cause of the failure to start.
- You should be able to troubleshoot and complete installations in which an installation fails to complete. This includes reviewing setup log files and providing needed files.
- You should be able to perform post-installation configuration. The tasks include customizing installations for individual users and applying service packs.
- Perform and troubleshoot an unattended installation of a Windows desktop operating system.
- Answer end-user questions related to performing an unattended installation of a Windows XP operating system. Tasks include starting an installation, answering questions asked by an end user during an installation, and performing post-installation tasks.
- Set up a PC to boot to a network device and start installation of a Windows XP operating system. Tasks include configuring PXE compliant network cards.
- Perform an installation by using unattended installation files.
- Upgrade from a previous version of Windows.
- Answer end-user questions related to upgrading from a previous version of Windows. Considerations include available upgrade paths and methods for transferring user state data.
- Confirm hardware compatibility for upgrade. Considerations include minimum hardware and system resource requirements.
- Confirm application compatibility for upgrade. Tasks include determining which applications can and cannot run.
- Migrate user state data from an existing PC to a new PC.
- Install a second instance of an operating system on a computer.
- Perform and troubleshoot an attended installation of a Windows XP operating system.
- Managing and Troubleshooting Access to Resources
- Monitor, manage, and troubleshoot access to files and folders.
- Answer end-user questions related to managing and troubleshooting access to files and folders.
- Monitor, manage, and troubleshoot NTFS file permissions.
- Manage and troubleshoot simple file sharing.
- Manage and troubleshoot file encryption.
- Manage and troubleshoot access to shared folders.
- Answer end-user questions related to managing and troubleshooting access to shared folders.
- Create shared folders.
- Configure access permission for shared folders on NTFS partitions.
- Troubleshoot and interpret Access Denied messages.
- Connect to local and network print devices.
- Answer end-user questions related to printing locally.
- Configure and manage local printing.
- Answer end-user questions related to network-based printing.
- Connect to and manage printing to a network-based printer.
- Manage and troubleshoot access to and synchronization of offline files.
- Answer end-user questions related to configuring and synchronizing offline files.
- Configure and troubleshoot offline files.
- Configure and troubleshoot offline file synchronization.
- Monitor, manage, and troubleshoot access to files and folders.
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configure and troubleshoot storage devices.
- Answer end-user questions related to configuring hard disks and partitions or volumes.
- Manage and troubleshoot disk partitioning.
- Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R.
- Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards.
- Configure and troubleshoot display devices.
- Answer end-user questions related to configuring desktop display settings.
- Configure display devices and display settings.
- Troubleshoot display device settings.
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
- Answer end-user questions related to configuring ACPI settings.
- Configure and troubleshoot operating system power settings.
- Configure and troubleshoot system standby and hibernate settings.
- Configure and troubleshoot I/O devices.
- Answer end-user questions related to configuring I/O devices.
- Configure and troubleshoot device settings.
- Configure and troubleshoot device drivers for I/O devices.
- Configure and troubleshoot hardware profiles.
- Configure and troubleshoot storage devices.
- Configuring and Troubleshooting the Desktop and User Environments
- Configure the user environment.
- Answer end-user questions related to configuring the desktop and user environment.
- Configure and troubleshoot task and toolbar settings.
- Configure and troubleshoot accessibility options.
- Configure and troubleshoot pointing device settings.
- Configure and troubleshoot fast-use switching.
- Configure support for multiple languages or multiple locations.
- Answer end-user questions related to regional settings.
- Configure and troubleshoot regional settings.
- Answer end-user questions related to language settings.
- Configure and troubleshoot language settings.
- Troubleshoot security settings and local security policy.
- Answer end-user questions related to security settings.
- Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis.
- Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy.
- Configure and troubleshoot local user and group accounts.
- Answer end-user questions related to user accounts.
- Configure and troubleshoot local user accounts.
- Answer end-user questions related to local group accounts.
- Configure and troubleshoot local group accounts. Considerations include rights and permissions.
- Troubleshoot system startup and user logon problems.
- Answer end-user questions related to system startup issues.
- Troubleshoot system startup problems.
- Answer end-user questions related to user logon issues.
- Troubleshoot local user logon issues.
- Troubleshoot domain user logon issues.
- Monitor and analyze system performance.
- Answer end-user questions related to system performance.
- Use Help and Support to view and troubleshoot system performance.
- Use Task Manager to view and troubleshoot system performance.
- Use the Performance tool to capture system performance information.
- Configure the user environment.
- Troubleshooting Network Protocols and Services
- Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
- Answer end-user questions related to configuring TCP/IP settings.
- Configure and troubleshoot manual TCP/IP configuration.
- Configure and troubleshoot automated TCP/IP address configuration.
- Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable. Considerations include indications of issues related to enabling or disabling ICF.
- Troubleshoot name resolution issues.
- Configure and troubleshoot host name resolution issues on a client computer. Considerations include Hosts files and DNS.
- Configure and troubleshoot NetBIOS name resolution issues on a client computer. Considerations include Lmhosts files and WINS.
- Configure and troubleshoot remote connections.
- Configure and troubleshoot a remote dialup connection. Tasks include client-side configuration.
- Configure and troubleshoot a remote connection across the Internet. Tasks include client-side configuration.
- Configure and troubleshoot Internet Explorer.
- Configure and troubleshoot Internet Explorer connections properties.
- Configure and troubleshoot Internet Explorer security properties.
- Configure and troubleshoot Internet Explorer general properties.
- Configure and troubleshoot end-user systems by using remote connectivity tools.
- Use Remote Desktop to configure and troubleshoot an end user's desktop.
- Use Remote Assistance to configure and troubleshoot an end user's desktop.
- Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
70-271 Exam Info
The exam 70-271 has a difficulty rating of 2/5. This exam tests your skill with XP installations, gaining access to resources, hardware, the desktop and user environments and network protocols and services.
The exam consists off about 50 to 60 questions. The formation of this exam is Form-Based Multiple Choice, Drag and Drop, Hot Area, Active Screen, Create a Tree, List, sort and order and Performance-based questions. All candidates have 120 Minutes to complete the exam. The required score to pass the exam 70-290 is 700.
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status and gain the core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.
What you need to know
You should know the minimum requirements to install Windows XP. It is important to know these specifications for the test. You may need to identify which components will need to be upgraded to install the operating system.
You need to know the differences between file systems. You should understand the advantages and disadvantages of the main file systems that Microsoft clients use. You should also know which clients can use which file systems.
You should know how answer files and UDFs operate. You do not need to be an expert on the syntax, but you do need to know what happens if a setting in a UDF conflicts with a setting in an answer file. You should also know what will happen if there is a section in a UDF that does not exist in an answer file for the same system.
You must have the knowledge to use the Upgrade Advisor by inserting the Windows XP CD and selecting the options to check compatibility. You should also know the location of the file on the Windows CD and on the Internet.
You should know what is needed to create a successful multiboot. You should be familiar with the fact that the boot.ini file will be changed automatically by the operating system when you create a multiboot installation.
You should also understand NTFS permissions for files and folders. Your understanding should include standard and special permissions, as well as permission inheritance. You should also be well-known with the new Effective Permissions tool in Windows XP. You should know that this tool calculates only the effective NTFS permissions of a user or group to a resource.
You should know the configuration of fixed and removable storage devices. You should know the main differences between basic disks and dynamic disks and the configuration options for each type. You should be able to troubleshoot startup errors, stop errors, and errors related to dynamic disks.
You should know display types, display settings, and DirectX. You should be familiar the advantages and disadvantages of each type. You should know the display settings that users can change to customize the display for their needs. You should be able to troubleshoot errors related to displays, display settings, and DirectX.
You should know the Advanced Configuration Power Interface. You should understand that all devices and the operating system must be ACPI-compatible in order for ACPI to operate properly. You should be able to identify and troubleshoot problems related to ACPI.
You should be able to recognize the various types of I/O devices and device connectors, such as serial, parallel, USB, and IEEE 1394. You should know how hardware profiles are used to control the enabled devices at startup and how to create new hardware profiles. You should understand the general uses of each type of I/O device and how to troubleshoot each type.
You should understand how drivers affect the performance of a device. You should understand that driver compatibility is essential and know how to configure the computer for the various driver signing options. You should know how to identify the drivers that are in a computer and determine whether they are signed or unsigned.
You should know how to configure the Taskbar and toolbar settings in Windows XP and applications that use Windows XP. These should include settings for the clock, the Notification Area, and the Quick Launch area. In addition, you should know how to auto-hide the Taskbar and how to troubleshoot this option for a user.
You should know that the accessibility options include settings such as StickyKeys and SoundSentry and that these are located in the Control Panel. You should know that the accessibility features include tools such as Magnifier and Narrator and that these are located in the Accessories menu of the All Programs menu. You should know how each of these options and/or tools operates and how they might be related to a troubleshooting issue.
You should know that Localization refers to the language that is in the Windows XP software itself. You should know that Regional and Language Options are available on all localized versions of Windows XP software and on the Multilanguage User Interface (MUI) version as well. You should know how to configure each of these settings.
You should understand that local security policy can fully control a computer only if the computer is a member of a workgroup and not a domain. You should know that if a computer is a member of a domain, then the network's Group Policies might override the local security policy of the computer. You should know how to troubleshoot network Group Policies and determine which policies are affecting the computer by using the gpresult tool.
You should know that local user accounts reside in the Security Accounts Management (SAM) database on each computer and can be used to log on locally to the computer and gain access to resources that are on that computer, if the user has permissions for the resource. You should know that domain user accounts reside in the Active Directory and can be used to log on to a domain and gain access to resources anywhere in the domain, if the user has permissions for the resources. You should know that one of the most common logon mistakes is accidentally attempting to log on locally to a computer with a domain user account because of an incorrect logon setting.
You should know the five phases of the Windows XP boot sequence and what actions are performed at each step. You should understand the process of logging on to a computer and how it differs from logging on to a domain.
You should know the four main resources that a computer uses and understand how a lack of or a malfunction in any of these resources can cause a bottleneck. You should know how to use the Help and Support and Task Manager tools to maintain and troubleshoot system performance. You should know how to create a baseline of performance using the Windows Performance tool in Windows XP.
You should know how to determine the IP addresses of a client and whether it was manually assigned or automatically configured by DHCP or APIPA. You should also know how to manually configure an IP address on a client and how to force DHCP to release an address and configure a new one. You should be able to use the ping and pathping tools to troubleshoot connectivity between computers.
You should understand that computers recognize one another by their MAC addresses and that ARP is used to convert an IP address to a MAC address. You should know that NetBIOS names and hostnames are user-friendly names created because people would rather remember them than IP addresses. You should know the names of the files and services that are used for name resolution, both NetBIOS and hostname. You should know the appropriate tools to use to troubleshoot each type of name resolution.
You should know that there are two types of remote connections, dial-up and VPN, and that you can configure both of these connections using the New Connections Wizard. You should know that VPN connections use the Internet and an ISP to make a connection to an organization's server. You should know that VPNs are being used more often now because they eliminate long-distance charges and provide greater security than do dial-up connections. You should know how to troubleshoot the client side by checking the configuration and testing the modem.
You should know that Internet Explorer has become the most popular browser partly because of its great flexibility. You should also know that most of the client configuration settings for Internet Explorer are located in the Inter- net Options section of the Tools menu. You should know that users, by default, have the permissions to make changes to these settings. You should know where each setting is located and what it does so that you can fix errant configurations for users.
You should know that there are two main remote connectivity tools: Remote Desktop and Remote Assistance. You should also know that Remote Desktop is available only on Windows XP Professional. You should know that Remote Assistance is available on Windows XP Professional and Windows XP Home Edition. You should understand how to install and configure both of these remote connectivity tools and how to use them to troubleshoot a user's computer.
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