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Genesys Certifications

GCP8

Genesys Certified Professional 8

Last Updated: May 05, 2018
Total Exams: 1

GCP8 Details

Genesys Certification

Genesys Certification Exam

Last Updated: Jun 11, 2018
Total Exams: 1

Genesys Certification Details

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Genesys Company Overview:

Genesys is leading contact centre and multichannel customer communication solutions provider across the globe. The company offers solution and platform for better customer experience and effortless interaction with customers through multiple channels and touchpoints. The solutions assist organisations to deliver excellent end-to-end customer communication service to increase sales and customer loyalty in a cost-effective manner. The interaction solutions and platform offered by Genesys not only result in enhancement of customer satisfaction, loyalty and sales, but also makes customer care an important part of business strategy by improving operational efficiency and lowering operational cost of the organisation.

The company offers various services including Genesys Guru managed services, business consulting, Genesys support and care, professional services, certification services for professionals and partners and training services. The company offers training services in various ways including instructor-led classroom training with practical labs, virtual classroom, video-on-demand, Elearning and a customizable enablement plan G-SAT. Genesys caters its services and solution to various industries including energies and utility, healthcare, retail, travel and hospitality, banking, government, insurance and telecommunications.

Genesys Solutions/Technology:

  • Contact Centre Modernisation:

Modernisation of contact centre has become a vital requirement for organisations to match the dynamic customer behaviour of interaction. Genesys offers solutions for modernisation of organisation's contact and call centres in smooth and cost-effective manner with focus on five main areas including customer experience innovation, optimizing operational efficiency of contact centres, management of multichannel interaction, replacement of Automatic Call Distributor (ACD) system reaching its end of lifecycle and refresh Time-Division Multiplexing (TDM) with Session Initiation Protocol (SIP).

  • Self-Service Applications:

To cater to the rising demand for simple and around the clock self-service interactions of customers, Genesys helps business to develop, implement and manage effective self-service applications. These cost-effective applications enable business to lessen the customer call volume and handling time of the agents and aid constant enhancement in applications by providing useful business acumens from the method of application deployment and an iterative design of the application.

  • Enterprise Workload management:

Genesys assists businesses to improve the efficiency of their workforce and end-to-end customer experience by optimizing the efficiency of back office departments, augment operational efficiency through automation and better management of customer interactions.

  • Proactive Customer Communications:

Genesys offers an effective proactive customer communication for organisations by adoption of outbound contact strategies, and combining business intelligence, customer's choice of communication method and customer data from Customer Relationship Management to produce positive and measurable outcomes from the multi-channel communications.

  • Constant Workforce Optimization:

With its smooth integrated workforce optimisation solutions, Genesys enables organisations to constantly develop the quality and performance of the workforce. This is done bys automation of cross Workforce optimization workflows and delivery of a solution that adheres to the best practices and provides business insights for enhancing the experience of the customers.

  • Cloud Simplicity:

Genesys offers cloud services and a secure platform for deploying and managing cloud-based applications for proactive customer communications, modernisation of contact and call centres, mobile marketing solutions and workforce optimisation.

  • Industry-specific Innovations:

Genesys offers industry-specific solutions for organisations to enhance the customer experience and cater to the rising demand of customers for self-service and mobile interactions to get faster solutions to their issues.

Genesys Certifications:

Genesys offers high quality and globally recognised professional certifications and presales certification for partners. The certification is globally accepted as a credential for the proficiency of the professionals in knowledge and skills in the related job field with high commitment and competence for continuous learning and career advancements. The certifications offered by the company include Genesys Certified Professional Program Version 8, Genesys Certified Developer Program Version 8, Genesys Certified Support Program Version 8 and Genesys Certified Presales for Partners.

The Genesys Certified Professional Program Version 8 is a system consultant certification for approved subcontractors, consultants and system administrators assisting in in developing, installing and configuring the systems of the customers and partners of Genesys. The target professionals for Genesys Certified Developer Program Version 8 include those involved in developing applications using the Platform Software Development Kit that assimilate with the Genesys platform. The professionals involved in this include Genesys employees and partners, system integrators and telephony specialists. The Genesys Certified Support Program Version 8 is the support certification for approved subcontractors, consultants and system administrators involved in troubleshooting the Genesys CIM Platform configuration of the partners and customers of Genesys. The company also offers specialized training for partner of the company for providing them with complete knowledge of Genesys solutions. The certification is designed for supporting the company solutions and products in their presales activities.

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